It’s me,
Vince.

I qualified at nineteen, working out of a small Northampton firm. Six years there, then two more at a bigger outfit that did everything from emergency call-outs to full bathroom installs. The whole time, the same thing kept happening: customers telling me they hadn’t felt looked-after by their last plumber.

Sometimes it was the price changing on the day. Sometimes it was nobody picking up the phone for two days. Sometimes it was the small things — dirty boots on a cream carpet, a mess left in the kitchen, a job half-done because they had to rush to the next call.

I went out on my own to fix that. One van, one number, one promise: same person every time, fixed price written down, and if anything goes wrong on my watch I come back free. That’s how my own home would be done — so that’s how I do it for everyone else.