Common
questions.

Booked by 9am, in your home by 1pm. Booked by 12pm, before close of business. Or the call-out's on me.

Diagnostic call-out is £50, credited to the job if you book me. Big jobs (boiler installs, bathrooms): quote is free.

Yes. Verify on watersafe.org.uk — WaterSafe is the UK's approved plumber scheme, the standard most plumbers skip. I also hold G3 Unvented certification for pressurised hot water cylinders.

It doesn't. The price I tell you is the price you pay. If it turns out bigger than I quoted, that's on me — written into the receipt.

Next visit is free AND I credit £50 to your account. No questions, no quibbles.

Yes — £2 million public liability. Full cover on every job. Certificate available on request.

Yes — WhatsApp the issue and I'll send a 60-second voice-note diagnosis with a ballpark price. Free.

Yes — same-day. Single appliance or full property. Certificate emailed before I leave.

Vaillant, Worcester Bosch, Ideal, Baxi. Whichever fits your home + budget. 10-year manufacturer warranties on all installs.

Yes — but the price is the same. Cash, card, bank transfer, all the same. No 'cash discount' that voids your warranty.

Cloakroom WC: 3-5 working days. En-suite refresh: 5-7 days. Full family bathroom: 8-12 days. Wet room conversion: 10-14 days. Quoted exactly during the survey, written into the contract — if I overrun, I cover the daily rate on alternative bathroom access.

If you have a second bathroom, yes — I work clean and contain dust with zip walls. If this is your only bathroom, I plan the rip-out so you're without it for the shortest possible time (usually 2-4 days mid-project, never overnight without warning). Exact days mapped during the survey.

Either way works. I have trade accounts at City Plumbing, Wickes and Tile Mountain (10-25% off RRP) and pass the discount straight to your bill. Or you spec your own and I install it. The survey covers both options with line-by-line prices.

20% on confirmation, 30% the day before strip-out, 30% mid-project, 20% on final sign-off. Never more than 30% upfront. Written into the contract before any work begins.

12-month workmanship guarantee on everything I install — taps, valves, pipework, drainage, tiling. Manufacturer warranties pass through on suites and sanitaryware (typically 5-10 years). All in writing, emailed before I leave.

Spec changes happen. If you want to swap a tile, change the tap finish, add a heated towel rail mid-project — write it on a Post-it, stick it on the wall. I'll quote the change in writing within the working day. No 'we'll just sort it on the day' surprises.

No. I bring sample boards (tiles, taps, suite catalogues) to the survey and we spec it together — usually 90 minutes. If your taste is more specific I'm happy to work with a designer or follow plans you've already drawn up.

Burst pipes, flooding, severe leaks behind walls or from the ceiling, blocked toilets that won't flush, blocked drains pumping into the kitchen, frozen pipes that have split. If water is going somewhere it shouldn't and you can't stop it, call me — no question is too small.

I cover Mon to Fri 7am-7pm and Saturdays 8am-4pm as standard. For genuine after-hours emergencies (Sunday flooding, midnight burst pipe), call anyway — I pick up where I can, and I'll talk you through stopping the damage even if I can't get to you until first thing.

£50 call-out, credited to the job in full if you book me to do the work. So in practice you pay £50 to find out what's wrong, and that £50 comes off the repair bill. If I can't get to you the same day after you booked before midday, no call-out fee at all.

Yes — NN1 through NN7 across Northampton, Kingsthorpe, Duston, Wootton, Abington, Daventry, Towcester, Brackley, and surrounding villages. No travel surcharge anywhere inside that area.

Yes — WhatsApp me the issue and I'll send a 60-second voice-note diagnosis with a ballpark price within minutes. Free, no obligation. Often saves a call-out entirely if it's something you can fix yourself in 5 minutes.

Always. First thing I do on every emergency call is walk you through finding and turning the stopcock so we stop the damage before I'm even on the way. Takes 30 seconds. If you can't find it, I'll help you find it.

Most internal blockages clear in 30-60 minutes — plunger, auger or drain rod. External drains usually 45-90 minutes with rods or a jetter. CCTV survey adds 30 minutes if the cause isn't obvious. Same-day service inside NN1-7 when booked before midday.

Yes. Push-rod CCTV camera, footage on a tablet. £120 standalone, free if you book the unblocking + survey together. Recording sent to you on USB or WhatsApp for landlord/insurance evidence.

£50 call-out (credited to the job). Internal blocked sink or toilet: £95-£165. External drain rodding: £120-£220. Jetter or root cutter: £240-£480. CCTV survey: £120 standalone, free with unblocking. All quoted in writing on arrival before any tools come out.

Same call-out, same kit. Manual rods for routine blockages, high-pressure jetter for compacted matter (wipes, fat, leaves). If it's between your property and the sewer it's still your responsibility up to the boundary — most outside-drain calls clear without digging.

Yes — root cutter on the jetter. After clearing I CCTV the full run to find the entry point so the roots don't grow back in 6 months. If the drain is structurally compromised I'll quote a no-dig liner or excavation — written quote, no pressure.

Yes — NN1 through NN7 across Northampton, Kingsthorpe, Duston, Wootton, Abington, Daventry, Towcester, Brackley, and surrounding villages. No travel surcharge anywhere inside that area.